Refund policy

Last updated: November 3, 2026

DUSK is made to work with your body over time, not overnight. S-equol works at the hypothalamus, the brain's thermostat where every hot flash begins, and it settles that thermostat gradually with steady daily use. In the clinical trial, hot flashes were measured at 12 weeks, about three months of taking it every day, and by then women had cut them by more than half. Our refund policy is built around that reality.

We offer refunds in two situations.

1. The 90-Day Results Guarantee

If you've taken DUSK every day as directed for at least 90 days and honestly haven't felt a difference, we'll refund your purchase.

To qualify, you must have taken it for at least 90 days from the day your order was delivered. Requests made before day 90 don't qualify, because DUSK hasn't had the time it needs to work.

Once you reach day 90, you have 14 days to ask for your refund. That window closes on day 104 after delivery. You don't need to send the empty jars back. All we need is your order number or proof of purchase.

To start a claim, email us at hello@hotaruhealth.com within that window.

2. Unopened jars

If you've changed your mind and haven't opened DUSK, you can return it for a refund within 14 days of delivery.

Jars must be unopened, with the factory seal intact, and in their original packaging. Opened jars don't qualify under this section. You pay for return shipping.

Email hello@hotaruhealth.com to start a return before you send anything back. We can't accept items sent without an approved return. We'll email you the return address with your approval.

What isn't covered

Outside the two situations above, we don't issue refunds. That includes opened jars returned after the 14-day window, requests made before day 90, and requests made after the 14-day results window has closed.

Damaged or wrong items

This policy doesn't apply to damaged or incorrect orders. Please check your order when it arrives and contact us right away if anything is damaged or defective, or if you received the wrong item, and we'll make it right.

Refunds

We'll let you know once we've reviewed your claim or return and whether your refund was approved. If it's approved, we refund your original payment method within 10 business days. Your bank or card company may take a few more days to process and show it.

If more than 15 business days have passed since we approved your refund, email us at hello@hotaruhealth.com.

You can always reach us with any question about this policy at hello@hotaruhealth.com.